The nationwide repair chain Autoklinikka transitioned to Frendy’s IT partnership.
Autoklinikka is Finland’s leading body and windshield repair chain, specializing in assignments from insurance companies. The company has over 30 years of experience in repairing vehicle damage, and its network covers nearly 65 service locations across Finland.
Autoklinikka repairs all car makes and models, offering services such as collision damage repair and windshield repairs. In the Helsinki region, the company also operates three authorized brand service centers.
Its extensive network of locations, mobile work, and close cooperation with insurance companies and car manufacturers require a highly reliable IT environment. The IT systems must function seamlessly at every site without interruptions or unnecessary adjustments
The transition to a new IT partner went smoothly
Autoklinikka’s IT environment includes around 390 workstations and a total of 500–600 users. IT is managed by a Development Manager, and the company also has a team focused on developing business applications.
Autoklinikka was looking for a proactive IT partner who could ensure not only smooth day‑to‑day operations but also long‑term IT development. Although Frendy quickly gave the impression of being the ‘right fit,’ the idea of switching partners still raised some doubts.
“What worried me the most was the deployment, but now I have to say that the concern was completely unnecessary”, CEO Antti Huhtala says after the implementation project.
Antti Huhtala, CEO of Autoklinikka
Frendy addressed the client’s concerns even before the project began by creating a clear implementation plan. At the same time, the phases in which Autoklinikka’s own IT resources would be needed were precisely defined.
Project follow‑up meetings were launched already during the preparation phase. In the weekly sessions, the teams reviewed progress, next steps, and any potential challenges, ensuring Autoklinikka stayed fully informed throughout the process.
The services were deployed within roughly one month — without any service interruptions.
Today, Autoklinikka’s everyday IT operations are supported by the Sopiva IT services, which cover workstations, cloud services, and networks.
Autoklinikka is a collision and glass repair shop specializing in insurance company assignments – in other words, an accident repair center.
- Founded: 1992
- Number of employees: Over 700
- Locations: Nearly 65 repair shops across Finland, including three Autoklinikka Authorized Service locations in Helsinki
- IT partnership: Frendy’s customer since 2026
- Frendy services in use: Sopiva IT Workstation, Cloud, and Network
The value of the partnership is reflected in continuous development
The true value of an IT partnership is measured after the implementation phase: does the partner have the insight and capability to develop the IT environment according to the needs of the business?
In Frendy’s operating model, the deployment of Sopiva IT services does not require separate development projects. The customer’s environment is taken over as it is, and during onboarding the first development areas are identified and a roadmap for future work is created.
This was also the approach with Autoklinikka. During the deployment, it became clear that the server environment required modernization. The renewal project was launched quickly to ensure that IT would better support the company’s growth and operational reliability.
A development roadmap, updated annually, together with regular follow‑up meetings ensures that development remains structured and driven by business needs.
“We are convinced by Frendy’s approach to development,” Huhtala states.
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